Refund policy

Return / Refund / Damage Policy

Changed your mind? Return your piece within 14 days of delivery. Your refund is issued once the piece arrives back at my studio.

 

At a glance

- Damaged in shipping? Email photos of the piece and packaging within 48 hours of delivery for a full refund or a replacement.

- Changed your mind? Return your piece within 14 days of delivery. Your refund is issued once the piece arrives back at my studio.

Damaged in Transit

If your piece arrives broken or damaged, please email Contact us within 48 hours of delivery with:

- Your order number

- Clear photos of the damaged piece

- Photos of the outer box, the shipping label, and the inner packaging

Please keep all of the packaging until your claim is resolved, since the carrier may need to inspect it.

Once I’ve confirmed the damage happened in shipping, you can choose either:

- A full refund, including shipping and taxes, or

- A replacement, made and shipped at no extra cost

Because each piece is handmade, a replacement will be very close to the original but may differ slightly in glaze, colour and form. Remakes can take a couple of weeks depending on my kiln schedule.

Claims sent after 48 hours, or without photos of the piece and packaging, may not be eligible.

Returns (Change of Mind)

If you’re not happy with your piece, you can return it within 14 days of delivery for a refund.

- Please email Contact us before sending anything back.

- Items must be unused and in their original condition.

- Return shipping is paid by the customer. I recommend a tracked, insured service and packing the piece as carefully as it was sent to you.

- Original shipping costs are non-refundable.

- Once the piece arrives and I’ve checked its condition, I’ll refund the item price plus taxes to your original payment method within 5–10 business days.

If a returned item arrives damaged because of how it was repacked, I won’t be able to issue a refund.

 

Not Eligible for Return

- Custom orders and commissions (including deposits)

- Sale or seconds pieces

Questions

- Reach me anytime via Contact us. I’m happy to help.